Privacy Policy

When you browse, order or enquire with us, we may collect:

• Contact details you share with us, such as your name, phone number, WhatsApp number, email address and delivery address.
• Order details, including the products, quantities, customisation notes and payment status of an order.
• Basic browsing information (such as pages visited) collected automatically to help us understand site usage.

• To confirm, process, pack and ship your order.
• To communicate with you about your order, custom commissions or enquiries — usually via WhatsApp, phone or email.
• To improve our products, collections and website experience.
• To send occasional updates about new collections or offers, only where you've opted in.

Many orders and enquiries are placed through WhatsApp. Information you share there — such as your name, address and order details — is used solely to fulfil your order and respond to your query, and is not shared with third parties beyond what's needed for delivery (e.g. our logistics partners).

Our website may use basic cookies and analytics tools to understand how visitors use the site and to keep it running smoothly. This information is aggregated and is not used to personally identify you.

We take reasonable measures to protect the information you share with us. However, no method of transmission over the internet or WhatsApp is completely secure, and we cannot guarantee absolute security.

Our site and social pages may link to third-party platforms (like Instagram or Facebook). We are not responsible for the privacy practices of those platforms.

We may update this policy from time to time to reflect changes in our practices. Please check back periodically for the latest version.